At Kio, we are committed to delivering your jewelry safely and on time. Please review our shipping policy below.
All orders are processed within 1–3 business days (excluding weekends and U.S. holidays).
Once your order has been processed, you will receive a confirmation email with shipping details.
Please note that processing time is separate from shipping time.
We currently offer the following shipping options within the United States:
Standard Shipping: $5.99 (5–7 business days)
Express Shipping: $14.99 (2–3 business days)
Free Standard Shipping on orders over $100
Delivery times are estimates and may vary due to carrier delays or peak seasons.
We offer international shipping to select countries.
Available Countries: Canada, United Kingdom, Australia, and select international destinations
International Shipping Rates: Calculated at checkout based on destination and order weight
Delivery Time: 7–21 business days, depending on location
Please note:
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Shipping delays may occur due to customs processing.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order at any time using the provided tracking link.
Please allow up to 24 hours for tracking information to update after shipment.
Kio is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and item.
For packages lost in transit, please contact us and we will assist you in filing a claim with the shipping carrier.
If you have any questions about our shipping policy, please contact us at:
